Shāng / jiā / rèn / zhēn / huí / fù / měi / yì / tiáo / fù / píng， / bìng / nǔ / lì / gǎi / jìn / fú / wù。

商家认真回复每一条负评，并努力改进服务。

The business carefully responds to every negative review and works to improve its service.