Gōng / sī / fù / zé / rén / gōng / kāi / biǎo / dá / le / qiàn / chén / bìng / chéng / nuò / gǎi / jìn / fú / wù

公司负责人公开表达了歉忱，并承诺改进服务。

The company representative publicly expressed regret and promised to improve the service.