zhè / zōng / piàn / àn / shè / jí / jiǎ / mào / kè / fú / hé / dào / qǔ / yín / háng / kǎ / zī / liào这宗骗案涉及假冒客服和盗取银行卡资料。This fraud case involved impersonating customer service and stealing bank card information.