zài / bànzhèng / guòchéng / zhōng / gōngzuò rényuán / bǎi bān diāo nàn / ràng / shìmín / fēicháng / bùmǎn在办证过程中,工作人员百般刁难,让市民非常不满。During the licensing process, the staff created all kinds of difficulties, making citizens very dissatisfied.