hěn duō lǎorén bù shì bù yuànyì bāng nǐ, zhǐshì xíguàn shuō de kuài, dài kǒuyīn

很多老人不是不愿意帮你，只是习惯说得快、带口音。

Many elderly people are not unwilling to help you, they are just used to speaking quickly and with an accent.