duō nián / jī lěi / de / kǒu bēi / kě néng / yīn / yī cì / fú wù / shì gù / ér / huǐ yú yī dàn

多年积累的口碑可能因一次服务事故而毁于一旦。

A reputation built over many years can be ruined in an instant by a single service mishap.