zhè ge cí yǒu diǎn xià rén, dàn dì yī bù hěn jiǎn dān: wèn qīng chǔ dòng jié yuán yīn hé yù jì shí jiān

这个词有点吓人，但第一步很简单：问清楚冻结原因和预计时间。

This word is a bit scary, but the first step is simple: ask clearly about the reason for the freeze and the estimated time.