dǎ kèfú diànhuà qián xiān zhǔnbèi dìngdānhào shǒujīhào dìzhǐ jiétú hé zhèngjiàn

打客服电话前，先准备订单号、手机号、地址、截图和证件。

Before calling customer service, prepare your order number, phone number, address, screenshot, and ID.