píng tái tōng cháng huì kàn dìng dān, liáo tiān jì lù, shòu hòu yuán yīn, wù liú hé tú piàn zhèng jù, bú shì zhǐ tīng yī fāng shuō fǎ

平台通常会看订单、聊天记录、售后原因、物流和图片证据，不是只听一方说法。

The platform usually looks at orders, chat records, after-sales reasons, logistics, and photo evidence, not just one side's story.