yǐjīng shōudào zhèngcháng shāngpǐn shí, píngtái bù yīdìng zhīchí zhǐ tuìkuǎn bù tuìhuò

已经收到正常商品时，平台不一定支持只退款不退货。

When a normal item has already been received, the platform won't necessarily support a refund without a return.